Technical Account Manager
Own the full relationship for a portfolio of enterprise customers: run the weekly cadence, shape the roadmap, and spot where accounts are ready to grow.
Apply for this roleWe are hiring a Technical Account Manager to own the full relationship for our current customer portfolio. You are the single point of contact who keeps a large number of our accounts on track: running the weekly cadence, translating customer requirements into a working roadmap, keeping expectations realistic, and spotting the moment an account is ready to expand.
This role sits at the intersection of account management, customer success, and project management. It calls for enough technical fluency to talk credibly with data and engineering stakeholders on the customer side, not just business sponsors.
What you will do
- Own the end-to-end relationship for a portfolio of current enterprise customers. You are their main point of contact at atronous.
- Run regular, typically weekly, cadence calls with each customer to review progress, surface new requirements, and manage expectations proactively rather than reactively.
- Translate customer needs into clear internal roadmaps and implementation timelines, working closely with our data and engineering teams to keep delivery on track.
- Track the health and status of every account, flag risks early, and drive issues to resolution before they escalate.
- Identify and drive upsell and expansion opportunities, including new categories, higher volumes, and additional integration options, in partnership with sales and leadership.
- Act as the technical liaison between customers and our product and engineering teams, translating between business stakeholders such as CIOs and VPs and technical ones such as data engineers and architects.
- Build a lightweight but consistent account reporting rhythm: status updates, quarterly business reviews, and a clear record of what has been promised and delivered.
- Feed what you learn from customers back into our product and roadmap priorities. You are one of our best sources of signal on what the market actually needs.
What we are looking for
- Strong written and verbal communication skills. You can run a room with a customer's CIO and also write a crisp status update that does not need editing.
- Solid project management fundamentals. You can build a roadmap, sequence work, coordinate across teams, and keep things moving without heavy oversight.
- Some technical fluency. You do not need to write code, but you should be comfortable in conversations about APIs, data pipelines, and integration architecture, and ready to ask a sharp follow-up question.
- A track record of managing and growing customer relationships, including renewals, upsells, or expansion revenue you have directly influenced.
- Real startup hustle. You are comfortable with ambiguity and ownership, and you do whatever the account needs, not just what is in the job description.
- Flexibility working across a set of global customers.
- Familiarity with retail and e-commerce data, PIM, or product data management tools.
Nice to have
- Prior experience at an early-stage startup, ideally as an early account or success hire.
- Exposure to cloud data infrastructure such as GCP, APIs, and data pipelines from a prior role.
Why join us
- A mission-driven company solving a real, unglamorous problem that every retailer and brand has.
- A high-ownership role. You will define what great account management looks like here, not inherit someone else's playbook.
- Competitive salary and equity in a fast-growing company.
Interested?
Send a note and your resume to contact@atronous.ai and we will take it from there.
Apply for this role